1. About these terms

These Terms and Conditions apply to services supplied by CLAIRE BIRCH, trading as Simply Edited (ABN 91 264 727 571) (we, us or our), to the person who books or receives the services (you or your).

By accepting a quote, paying a deposit or asking us to begin work, you agree to these terms. If a written quote or service agreement conflicts with these terms, the written quote or service agreement will apply to the extent of the conflict.

2. Our services

We provide home decluttering, organisation, pantry and kitchen organisation, wardrobe organisation, moving and unpacking support, maintenance visits and related services described in your quote.

Our service is practical and collaborative. Results depend on the time booked, the condition and volume of belongings, decisions made during the session, access to the property and other circumstances. We do not guarantee that every item or area will be completed within a particular session unless expressly stated in writing.

3. Quotes and bookings

• Quotes are based on the information, photographs and access details you provide and are valid for 14 days unless stated otherwise.

• Your booking is confirmed when we accept it in writing and receive any required deposit.

• If the scope, condition of the space or access requirements differ materially from what was disclosed, we will discuss any revised time or price with you before carrying out additional work.

• You must be at least 18 years old and authorised to engage us for the property.

4. Fees, deposits and payment

Our fees are set out in your quote and are excluding of GST. A non-refundable deposit of 50% is due to secure the booking. The balance is payable AT THE END OF THE SESSION.

Extra time requested by you and accepted by us will be charged at $30 HOURLY RATE in 30-minute increments. Approved purchases, parking, tolls, travel outside 30KM’s of Adelaide CBD and disposal costs may be charged in addition where disclosed in advance.

Payment may be made by EFT transfer or online portal. If an invoice remains unpaid, we may pause future services and take reasonable steps to recover the amount owing. You are responsible only for reasonable recovery costs permitted by law.

5. Cancellations and rescheduling

Please give at least 48 hours’ notice to cancel or reschedule. If you provide less notice, we may retain the 50% non-refundable deposit to cover the reasonable loss caused by the late cancellation, including time reserved and non-refundable costs. We will not charge more than our reasonable loss.

No cancellation fee will apply where charging it would be unlawful or where you could not reasonably avoid the cancellation due to serious illness, emergency or another exceptional circumstance; please contact us as soon as possible. We may request reasonable supporting information.

If we need to cancel or reschedule, we will give as much notice as reasonably possible and offer a new appointment or refund amounts paid for services not provided. We are not liable for losses caused by events outside our reasonable control, except where liability cannot lawfully be excluded.

6. Your responsibilities and property access

·         Provide safe, lawful and timely access, parking information and accurate details about the space.

·         Tell us before the visit about hazards, mould, pests, sharps, unsafe structures, aggressive animals, illness, restricted areas or valuable, fragile, confidential or sentimental items.

·         Keep children and pets appropriately supervised and away from work areas where needed for safety.

·         Ensure utilities and facilities reasonably required for the work are available.

·         Make final decisions about what is kept, donated, sold, recycled or discarded. We will not remove or dispose of an item without your approval, except where otherwise agreed in writing.

7. Health, safety and unsuitable conditions

We may stop or decline work where we reasonably believe conditions are unsafe, unlawful, unhygienic beyond the agreed scope, or pose an undisclosed risk. We will explain the concern and, where practical, discuss options to continue safely. Fees may still apply for work completed and reasonable loss arising from an undisclosed condition.

We do not provide cleaning, pest treatment, mould remediation, waste transport, electrical, building, therapeutic or medical services unless specifically stated in writing and lawfully provided.

8. Decisions, valuables and important documents

Decluttering decisions remain yours. Please personally review cash, jewellery, keys, medicines, legal and financial documents, identity documents, data-storage devices and irreplaceable items. We will use reasonable care, but you should secure items that are especially valuable, fragile or confidential before the session.

9. Products, shopping and third parties

Storage products or other goods are purchased only with your approval. Unless included in our quote, product costs are payable by you. Availability, measurements, colour and suitability may vary. Third-party products and services are supplied under the third party’s terms, and any rights you have under the Australian Consumer Law continue to apply.

Where we purchase products as your authorised agent, returns may depend on the retailer’s return policy unless consumer law provides otherwise. Custom opened or used products may not be returnable for change of mind.

10. Donations, recycling and disposal

If agreed, we may help transport items to a nominated charity, recycler or disposal facility. Acceptance is controlled by that organisation and cannot be guaranteed. Once an item has been handed over or lawfully disposed of with your approval, it may not be recoverable. Any transport or disposal fee will be disclosed or reasonably estimated in advance.

11. Photos, testimonials and social media

We will not publish identifiable photographs, videos, testimonials or details of your home without your separate, informed permission. You may refuse permission without affecting your service. Any consent form will state what may be used and where, and you may withdraw consent for future use by contacting us. Withdrawal cannot always remove material already printed or reshared by others.

12. Privacy and confidentiality

We will treat information seen or shared during your service with care and confidentiality. We collect information reasonably needed to quote, book, provide and improve services, process payments, communicate with you and meet legal obligations. We may use service providers such as booking, payment, accounting, cloud storage and website providers for these purposes.

We do not sell your personal information. Where the Privacy Act 1988 (Cth) applies to us, we will handle personal information in accordance with that Act and the Australian Privacy Principles. Our separate Privacy Policy explains how we collect, hold, use, disclose, access and correct personal information and how to make a privacy complaint.

13. Consumer guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Services must be provided with due care and skill, be fit for any purpose you make known where you rely on our skill or judgment and be supplied within a reasonable time where no time is fixed. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.

14. Liability

To the maximum extent permitted by law, we are not responsible for indirect or consequential loss, loss caused by inaccurate or incomplete information you provide, your decisions about belongings, pre-existing damage, ordinary wear and tear, or the acts or omissions of third parties.

Where the Australian Consumer Law permits us to limit a remedy for services not ordinarily acquired for personal, domestic or household use, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again. This limitation does not apply where it would be unfair or unlawful.

15. Complaints and disputes

If you are unhappy with our service, please contact us promptly at simplyedited@outlook.com and explain the issue. We will acknowledge your complaint within 2 business days and aim to work with you in good faith toward a fair resolution. If we cannot resolve the matter, either party may use an appropriate external dispute resolution service or exercise their legal rights.

16. Website use

Website content is general information only and may be updated without notice. You may view and share links to the website for personal use, but must not reproduce our text, branding, photographs or other content without permission, except as allowed by law. We do not guarantee that the website will always be available, error-free or free from harmful components.

17. Changes to these terms

We may update these terms from time to time. The terms in effect when your booking is confirmed will apply to that booking unless you agree otherwise or a change is required by law. The current version will be published on our website with its effective date.

18. General

If part of these terms is invalid or unenforceable, the remaining terms continue to apply. A delay in enforcing a right does not waive it. These terms are governed by the laws of South Australia, and the parties submit to the courts and tribunals with jurisdiction there, subject to any mandatory consumer rights about where proceedings may be brought.